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  1. IRSAP NOW
  2. WiFi Radiators_IRSAP Smart
  3. FAQs

FAQs

  • How does a smart electric radiator work?
  • Can a smart electric radiator work without being connected to the app?
  • Starting up for the first time: I connected the radiator but it won’t heat up. What do I do? (red LED on)
  • How do you pair an electric radiator?
  • I can’t pair the electric radiator (WiFi connection error).
  • I can’t pair my electric radiator (e.g., network not connected, confirm connection).
  • I paired the electric radiator, but I can’t see it in the app.
  • After the pairing process, the LED is yellow; what does this mean?
  • I completed the pairing and the red LED switched off, but I can’t see the radiator in the app.
  • I completed the pairing process, but I can’t see the temperature for the radiator in the app.
  • I completed the pairing process but the radiator is not connected in the app, will it still heat?
  • I can’t find the WiFi for the electric radiator [network IRSAP_R(D/L)_alphanumeric code].
  • I don’t have a WiFi connection, can I pair my radiators to a different network?
  • Can I still use the radiator even if I can’t connect to the WiFi?
  • How do I carry out a Hard Reset?
  • When the LED is off, does this mean the radiator is working?
  • What are the temperatures for the LEDs on the keypad?
  • ‘Antifreeze’ mode (white LED on)?
  • What is the ‘Block manual changes’ function for?
  • Why won’t the keypad LEDs switch on?
  • What do I have to do if the backlighting LEDs do not switch on?
  • The temperature detected by the radiator and shown on the app is not the same as the reading from another thermometer in the same room.
  • I entered an offset and the radiator won’t heat up. What should I do?
  • How much is a temperature change on the keypad?
  • What is the Fil Pilote?
  • When I activate Fil Pilote mode, can I change the temperature manually?
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